Rental FAQ

After reviewing your request, we will reach out to you with the total price, confirm availability, and go over any details if needed.

No payment is required at this stage. You’ll only be asked to complete your booking once everything is confirmed.

Once your request is reviewed and confirmed, we will send you a secure payment link through our website. You’ll have a chance to review all the details before completing your booking.

We recommend booking in advance to ensure availability, especially during busy seasons. However, we may be able to accommodate last minute requests depending on item availability and scheduling. Feel free to submit your request and we will do our best to assist.

Same day delivery may be possible depending on item availability, delivery location, and our schedule for the day. If you need something urgently, please submit your request and mention your timeline. We will get back to you as soon as possible.

We recommend booking 2–4 weeks in advance to ensure availability, especially during peak seasons. However, we also accept last-minute bookings and will do our best to accommodate your request.

Yes, a refundable security deposit is required at checkout. The deposit ranges from $25 to $100 (depending on the item) plus 50% of the total per-day rental cost. Your deposit will be refunded within 3–5 business days after the items are returned in good condition. Any damages, missing items, or late fees will be deducted before processing the refund.

Our cancellation policy is as follows:

• More than 7 days before the event: Full refund of the rental fee and security deposit.
• Within 7 days of the event: Rental fee is non-refundable, but the security deposit will be refunded.
• Within 24 hours of booking (same-week/last-minute bookings): 50% of the rental fee refunded. Security deposit refunded.
• After 24 hours of booking (same-week/last-minute bookings): Rental fee is non-refundable. Security deposit refunded.

If you need to cancel, please contact us as soon as possible to process your request.

Yes, rescheduling is possible but subject to availability. Please contact us at least 24 hours before your scheduled pickup or delivery time to request a date change. We will do our best to accommodate your request, but changes are not guaranteed.

Yes! We offer both delivery and free pickup options.

• Pickup: Always free at 1530 Albion Rd, Etobicoke, ON M9V 1B4.
• Delivery: Available for a flat fee based on distance:
  • Up to 20 km: Free for orders $50+, otherwise $20.
  • 20–40 km: $30 flat fee.
  • 40–60 km: $50 flat fee.
  • 60–80 km: $75 flat fee.
  • 80–125 km: $100 flat fee.
  • 125–150 km: $150 flat fee.

At checkout, enter your address to see your delivery options.

Yes. Setup assistance is available starting at $20. If you would like to include this optional service, just type "Setup Service" in the Optional Add Ons section when submitting your quote request.

We also offer a Custom Decor option. Simply type "Custom Decor" in the same section and our team will handle the setup using the decorations you provide, such as balloons, flowers, or signage.

Pickup date and time can be selected in the cart before checkout. Delivery times will be coordinated with you after booking. We’ll do our best to accommodate your request and will contact you if adjustments are needed.

Yes, you can pick up your items for free at our 1530 Albion Rd, Etobicoke, ON M9V 1B4 location. Please ensure your vehicle is suitable for transporting the items safely. Pickup instructions will be provided after your order is confirmed.

Yes, all rental items are SaveWave Inspected & Certified for cleanliness, functionality, and appearance. We ensure every item is thoroughly cleaned, tested, and event-ready before delivery or pickup.

If an item is damaged during your rental, please notify us immediately. The cost of repair or replacement will be deducted from your security deposit. If the damage is beyond repair or the item is lost, you may be required to pay the full retail cost of the item.

Yes, extensions are possible based on availability. Please contact us at least 24 hours before your rental period ends to request an extension. Additional charges may apply, and extensions are not guaranteed.

Late returns incur a fee of $50 per day, per item. For example, if 5 items are returned 2 days late, the total late fee will be $500 ($50 × 5 items × 2 days). If items are not returned within 3 days, the full replacement cost for each unreturned item may be charged.

Refunds are processed within 3–5 business days after the items are returned in good condition, inspected, and no additional fees or damages are identified. If deductions are necessary, you will be notified before the refund is issued.